Which cryptocurrencies can I purchase using Smartcoin.exchange site?

At present we sell only BTC through our site, though in future we have plans to sell other cryptocurrencies too.

I do not have a BTC wallet, where can I create one?

You can use a multiplatform HD (hierarchical deterministic) wallet like Jaxx to create your secure BTC wallet.

I registered for an account but did not receive any confirmation email

In some rare cases your confirmation email may end up in in your spam folder, so be sure to check your spam folder if you did not find your confirmation email in your inbox or even in your spam folder, please contact our support

What are the accepted forms of payment?

You can make your purchase using Credit/Debit cards issued by VISA, Mastercard, VISA Electron, Mastero. Make sure your card can be used to make International purchases.

What information needs to be submitted to process credit/debit card payments?

Our payment gateway asks for the following information - Card number (16 digits), Expiry date (MM/YY format), CVV/CVC code found on the back of the card, Name on the card, Address, Zipcode, City, Country and your Phone number.

Why is that I need to pass KYC after I made a purchase?

As a licensed and regulated payment processing company, this extra level of authentication is required to comply with “Know Your Customer” (KYC) and “Anti-Money Laundering” (AML) regulations.

Is there any time period to do KYC after a successful purchase?

Yes, you have 72 hours after a successful purchase to successfully complete your KYC verification procedure, failing which we will be forced to cancel your purchase and issue you a full refund.

Done with KYC, what next? When will I finally receive my BTC?

Once you pass the KYC verification process successfully, we will initiate the process of crediting your wallet with the BTC that you purchased. The time taken for the BTC to get reflected in your wallet usually depends on fast it gets 3 confirmations in the blockchain explorer.